FAQ

Customer Support

Yes our kids’ speech recognition technology platform is available in English, Mandarin, Portuguese and Spanish, with more languages coming soon. To find out more email us on Info@ SoapBoxLabs.com.

Yes! We have a free trial API available. Just sign up on the front page of our website and we will be happy to provide access to you.

General

Yes, our proprietary speech recognition technology works accurately and safely for kids as young as 3 years old. Do a free trial of our API and experience our high levels of accuracy, even when background noise, unpredictable speech patterns and diverse accents are present. SoapBox Labs’ speech technology is the most accurate and safe in the world.

These terms are often used interchangeably, but put simply, speech recognition technology is a subset of the broader voice technology industry and SoapBox Labs specializes in speech recognition technology for young kids only.

Yes our kids’ speech recognition technology platform is available in English, Mandarin, Portuguese and Spanish, with more languages coming soon. To find out more email us on Info@ SoapBoxLabs.com.

A wide range of companies, research labs and not for profit organisations are using or testing our technology. Kids speech recognition technology like ours has a wide range of application areas. Our customers and partners include toy and smart toy companies, robotics labs, AR/VR device companies, online games, English language learning, edtech and accessible tech companies. Check our website for a list of publicly announced partners.

Thanks for your interest. We love talking to reporters about our work and our thought leadership when it comes to AI, ethics, privacy, kids and voice technology. To connect with our communications team please email us on Hello@SoapBoxLabs.com. Thank you!

Since 2013, SoapBox Labs has adopted a privacy-by-design approach to developing speech recognition solutions. SoapBox Labs offers full transparency with respect to the processing and storage of all voice data, with explicit parental consent and in full compliance with US COPPA and EU GDPR legislation – only using voice data to improve the voice service. Data is never
shared outside the company, sold to third parties or used for marketing or advertising purposes. For more information on SoapBox Labs approach to privacy please read our website Privacy Policy and our Online Speech Services Privacy Policy, both can be found in one document through the Privacy Policy link in the footer of our website.

No. SoapBox Labs is a “powered by” kids speech recognition technology platform. Our technology is licensed and integrated into 3rd party platforms, products and tools in the smart toys, AR/VR, literacy and language learning, toys, accessible and consumer tech sectors. For more information on our company, technology and solutions, and for access to our free 14 day API trial please go to our website.

SoapBox Labs mission is to deliver the power of voice to kids everywhere. We have built the world’s most accurate and safe speech recognition technology for kids using a proprietary dataset, platform and a privacy-by-design approach. Visit our website to learn more about solutions, technology, company and our commitment to privacy

Speech Recognition that’s built especially for kids is needed because kids speak differently and adult speech recognition does not work for them.

Their voices are physically different – they have shorter and narrower vocal tracts, and their behavior is different – they over or under pronounce, pause, hesitate and are generally less predictable in how they speak.

Kids also inhabit noisy environments – kitchens, playgrounds, classrooms so our technology has been built to accommodate these real world situations.

Finally, kids speech technology is different because kids digital rights need to be protected and SoapBox Labs is committed to protecting kids voice data by employing a privacy-by-design approach to the development of our datasets and our technology.

 

License

Yes! We have a free trial API available. Just sign up on the front page of our website and we will be happy to provide access to you.

Pricing & Support

API pricing is based on micro-payments per transaction (audio file), billed monthly and is competitively priced relative to off the shelf solutions available on the market. Pricing includes access to our developer documentation area. For more information on specific pricing based on your volume or estimated volume of transactions please email us on Info@SoapBoxLabs.com

Privacy

You remain the data controller and processor for your customers and users. Your system sends us anonymised data with a unique ID. We do not link data to an individual, however in line with e.g. GDPR we can erase a user based on their Unique ID.

SoapBox Labs is fully GDPR and COPPA compliant and we have built our technology using a Privacy-by-Design approach.

Our Online Speech Services privacy policy is available to view on our website. See Privacy Policy link in the footer of every page.

 

Since 2013, SoapBox Labs has adopted a privacy-by-design approach to developing speech recognition solutions. SoapBox Labs offers full transparency with respect to the processing and storage of all voice data, with explicit parental consent and in full compliance with US COPPA and EU GDPR legislation – only using voice data to improve the voice service. Data is never
shared outside the company, sold to third parties or used for marketing or advertising purposes. For more information on SoapBox Labs approach to privacy please read our website Privacy Policy and our Online Speech Services Privacy Policy, both can be found in one document through the Privacy Policy link in the footer of our website.

Product/Solution

SoapBox Labs has gathered speech data from kids in over 170 countries. Our technology is capable of handling accents, dialects and speech of all kinds. This includes kids for whom English is a second language.

Customers can interpret the feedback/scores we return to make them relevant for their own specific use case or audience. For example, a score of 50% could be considered “good” or “poor” depending on the scenario – the age, education level or other parameter related to the child. For a demo of how our scoring works go to https://www.soapboxlabs.com/technology/

Age, accents & dialects are already built into our models thanks to the sheer variety of data we have collected from 170+ countries. Our technology can also be configured to accommodate unique or custom pronunciations.

Our speech recognition technology was designed to be used in real world environments, without the need for headset mics.

Our offline solution is available for use on all ArmV8 device son both Android and IOS. We test a variety of use cases across a range of physical devices. If you can give us more detail on the use case and target device type you’re looking at we’d be happy to compare it against our test cases.

Technical

Our offline solution is available for use on all ArmV8 device son both Android and IOS. We test a variety of use cases across a range of physical devices. If you can give us more detail on the use case and target device type you’re looking at we’d be happy to compare it against our test cases.

SoapBox Labs has customers in the US, China, Taiwan and the UK. Their experience to date is that latency is low ensuring a positive user experience. To maintain low latency we deploy our platform in multiple data centers globally. We use latency based routing to route requests to the data center nearest the end user. Latency can depend on many variables, including the wifi speed of the user, and their geographic distance from one of our data centers.

Our solutions are domain agnostic i.e. will work with any domain. Since customers upload their audio files to our platform, we don’t depend on language models so there is no need to train the system for specific domains.

Yes, our proprietary speech recognition technology works accurately and safely for kids as young as 3 years old. Do a free trial of our API and experience our high levels of accuracy, even when background noise, unpredictable speech patterns and diverse accents are present. SoapBox Labs’ speech technology is the most accurate and safe in the world.

SoapBox Labs has spent the last 6 years gathering kids voice data from over 170 countries so we are very confident that our technology can handle the vast majority of global accents given the sophistication of the speech engines we have built using our proprietary data. Trial our technology now for free: Request a free 14 day API key from the home page of our website or by emailing your details to: Info@SoapBoxLabs.com.

These terms are often used interchangeably, but put simply, speech recognition technology is a subset of the broader voice technology industry and SoapBox Labs specializes in speech recognition technology for young kids only.

SoapBox Labs have built a plug and play, RESTful API that’s fast and easy to implement. It usually takes clients no more than 24 hours to complete the integration process. We also provide clients with developer documentation to support their integration experience and access to our Confluence ticketing system for support queries.

Yes, SoapBox Labs technology platform is available in both online and offline versions. Check the Technology page of our website for more information and to request access to our free trial API.

Yes! We have a free trial API available. Just sign up on the front page of our website and we will be happy to provide access to you.

No. SoapBox Labs is a “powered by” kids speech recognition technology platform. Our technology is licensed and integrated into 3rd party platforms, products and tools in the smart toys, AR/VR, literacy and language learning, toys, accessible and consumer tech sectors. For more information on our company, technology and solutions, and for access to our free 14 day API trial please go to our website.